This client had a problem on her Windows pc. Me: Click on the "Start" button. Client: What is that? Me: On the bottom left corner of your screen, is ther a button with the words start on it? Client: No, there is nothing. Me: OK. What is on your screen?. Client: My screensaver(desktop background) and all my programs(desktop icons). Me: So you have no programs open? Client: No. Me: Look at the bottom left of your screen. Client: OK. Me: Is ther a green button with the word Start on it? Client: Yes. Me: OK!!! Click on it!!!