Customer calls in from Memphis to her ISP and I get the caller.
Customer: My computer is broke. I can't get online. Can you fix it?
Me: We can definitely take a look at the issue. So I take it your not able to connect to the Internet?
Customer: No. It says no signal and the rest of the screen is black.
Me: Have you made any changes or noticed anything unusual to your computer since the last time it worked properly?
Customer: Well I spilt my coffee on top of the computer yesterday and today I turned on the computer and it made a dezezzzh-zap noise and some smoke came out da back of the computer. Now it says "no signal". Is there no Internet Signal today?
Me: Ughh...(what do you say to a person like. I feel 'Stupid-er' for talking to them)