I used to work for an ISP called "The Internet Business" which gives off some confusing authority issues (aside from the Chairman once asking "Who gave ICANN the right to run the internet? Why can't we take it over?")
I took a helpdesk call:
Me: "Hello, The Internet Business, how can I help you?"
Her: "Hi, what time do you close tonight?"
Me: "Usually 5.30pm, but there should be someone here till 6.30pm"
Her: "Oh, ok, it's just I was hoping to send an email tonight"
Me: "You know that we don't actually have to be here for you to use the internet?"
Her: "Really? Thats great- I never new AOL was so good."
Me: "AOL? You're not even our customer?"