ME: hullo, thank you for calling tech support, cna I have your name please?
Client****Name omitted to protect the stupid
ME: can I have your windows ID there?
ME: yes the ID you use to sign into windows, usually begins with b
Client-um, that would be ...... asdfg (turns out to be wrong ID)
ME: (trying to figure out what ID she just gave me) and could you confirm your phone number please?
Client- what number?
ME: your phone number
Client- oh, right, hang on (goes away)
ME: *bangs head of desk*
Client- hello, my number is 45678
ME: isn't that a bit short for a phone number (it's meant to be 11 digits)
Client- a what number?
ME: phone number, you know, TELE-PHONE number
Client- telly-phone ?
ME: yes, you that thing your talking to me with, the plastic thing in your hand?
Client- oh, right