Client - I just tried to sign into "OUR WEB APPLICATION NAME" and it told me my password was changed. Why do you people mess with that stuff?
My Tech - (I was standing right there listening on speaker) Sir, we don't change users passwords. Does anyone in your office have access to your account.
Client- Yeah, everyone. Why?
My Tech - Is it possible one of them changed your password?
Client - Hold On (his hand over the receiver we hear a muffled) "DID SOMEONE CHANGE MY PASSWORD FOR "OUR WEB APPLICATION?" -- - he comes back - Mark said he did. Why did he do that?
My tech - I'm not sure why Mark did that sir - does he know the password?
Client - No, he said he forgot it. It used to be NROBERTS1 (his name is Nick Roberts)
My Tech - Ok sir I reset it to match your user name (which is NROBERTS) you will be prompted to change it when you log in.
Client - Now it's telling me there must be at least one numeral what should I do?
My Tech (now VERY frustrated) Well sir, you could make it NROBERTS1 again.
Client - So it didm't change then???????