cusotmer calls in about not getting on line. ME " is your computer on or off?" cusotmer " nope", Me " can you please turn it on" cusotmer " How? Can I wiggle the mouse or click a mouse button" Me " May work." cusotmer " nope, didn't work" Me " Okay then, press the power button on the computer tower" cusomter " Where's the power button, and what is a computer tower?"