Customer: (Very angry) I want this phone (cell) fixed right away. It is a business phone and I'm tired of the way it just stops working. I'm very careful with it and it never gets near water. Service Rep: What is the name on your account? Customer:"Don's Boat Dock Builder's"!! Service Rep: And you never take it near water? Customer: Uhh, well..., oh hell.... Do you have any good deals on a new phone?