I used to work as an IT Administrator and got a call one day that proceded as follows: ME: [company name] IT support, how can I help you? USER: Hi, I can't seem to turn on my boss's computer. She's on vacation and has a document saved on the computer that I need to look at. ME: Alright, can you describe what happens as you try to turn on the computer? USER: Yes, I hit the power button and the computer makes all the normal start-up sounds and beeps, but I don't see anything. Can you help? ME: I think so. Let's try pushing that little button on the bottom left of your monitor. USER: Okay... Hey that fixed it! - Apparently this user never touched her monitor at work and was confused when her boss had shut down both the tower and the monitor.