Setting: IT/Product Support for a mortgage company
Customer: I have a property address entered into your system that doesn't belong there. How do I get rid of it?
Me: Well you have the option to delete it.
Customer: How do I do that?
Me: Are you looking at the property address?
Customer: ...*clicking* (as she gets to the page) Oh hit the button that says delete property?
Customer: Where will that go?
Me: No where, you're just getting rid of the property.
Customer: What will that do?
Me: Delete the property.