A lady calls us on the phone and sounds very very afraid. "Something bad is going on with my computer. Very bad." We ask her to tell us what is happening. "I just noticed that my firewall is blocking incoming ports!" We tried to explain that this was a good thing, but the woman was anxiously positive that something is "wrong" with her Firewall! Oh, and when we asked her what model of Gateway she had? "An AMD 64," she purred.