I work tech support and one day a customer calls and starts complaining about the CD we sent her.
HER: There is something wrong with this CD, it won't fit!
Me: What do you mean?
HER: The hole is too small!
Me: What hole? The CD slot?
HER: No of course not! The hole in the middle of the CD!
She keeps on protesting that the hole on our CD is much smaller than on ANY other CD she owns. I try my best to explain that all CDs are the same but she refuses to accept this.
I finally declare that I will send her a CD with a smaller hole and that she can call our other tech support unit if this one doesn't fit either.