We sell our websites with publishing tools, so clients can keep them updated.
Client: Our publishing tool isn't working. I entered the new information, but it doesn't appear on the website.
Me: (takes client through the process of filling out required fields, providing correct time and date, setting page to go from 'draft' to 'live') Now click 'save'.
Client: Oh. I wasn't clicking 'save'.
The internet doesn't work the same way as pens and paper!