Client: Hey matt (me) now for this access point none of the lights on it are on.
Me: well do you have power going to it?
Me: hmmm... well do you have the netowrk cable plugged into the switch?
Client: How can I plug the same cable into two different places?
Me:...? umm you should have One goin to the power strip and one going to the switch
Client: Nope this yellow cable (cat 5 network cable) won't plug into the wall outlet
Me: no, that one goes to the switch.
Client: ok I plugged it into the switch. and the lights still arn't on.
Me: ok, now the black cable that has the wall outlet prongs on it goes into the wall. and that is your power cable.
Client: ok I plugged it in and still no lights.... are you sure you know what you are doing?
Me: yes, is the other end plugged into the access point?
Client: no, is it supposed to be?
Me: ...... yes please plug it into the AP.
Client: whats and AP?
Me: THE ACCESS POINT!
Client: calm down ... there isn't even a place to plug the other end into the switch.
My co-worker had to drive 300 miles to plug the power cord into the access point....some people just should not be working in a technical business