working at a helpdesk
Me: "IT Helpdesk, how may i help you?"
user: "yea i need to fragment my computer"
me: "oh ok, thats easy, you mean defragment your computer"
user: "no no, fragment, i know what i'm talking about here"
me: "ok, what operating system are you running"
we finally got the computer "fragmenting", but it took a little bit of time....