I do the maintenance on a fairly large website for a regional health care organization. I recently received this request by email:
"(Our Department) would like a printed copy of how the website looks. We are looking at updating and rearranging lots of stuff..., but would like to see a grand overview. Could you send that to me in an e-mail so I can direct it to staff working on the edits?"
My first thought: OK, they want a printed copy of how their own website looks, emailed to them.
My second thought: go to Clientcopia.com.
The result: I called them on the phone to clarify. Sure enough they wanted a printout of their web pages. After mentioning that me emailing the web pages probably would not help, I said I'd print them out and snail-mail them.
Turns out, for some inexplicable reason, the person requesting this info was unable to print out the web pages.
I didn't go there.