A woman called the technical helpdesk to say her business website wasn't working. I checked, it was. She insisted it didn't show up when she typed in the url. I asked her to talk me through the process as she tried so she opened up IE, her homepage with google search field came up and she typed the url into the google search.
I directed her to the address bar (which she claimed not to have noticed before) and it worked. She then asked me how long it would take before searching for the url would work. I started to answer but was struck with apathy and changed my story to that Google is a third party and information on this can be found on their website. Maybe she'll find the site submission button but it's not my job to submit websites to search engines.