Helpdesk "Do you have a 'My Computer' icon on your desktop?
Helpdesk "Are you sure? It's usually in the top left hand corner of the desktop screen. It looks like a little monitor with a computer underneath..."
User "I can see that"
Helpdesk "Ok, good, what does it say underneath?"
User "My Computer"
Helpdesk "Ok, I think we found it... [WTF?]"