A few years ago, I was working dial-up tech support for a new ISP. One night, I received a call from a very distraught man who was having problems with his connection.
Me: Ok, sir. The first thing I want you to do is go to the Control Panel and double-click the Modems icon.
Him: Sure, no problem. Ok.
Me: now I need you to tell what the modem settings are.
Him: Ok, sure thing. Um, one thing?
Him: Does the pc need to be turned on?