My company has spent two years working with a government client to develop and
maintain a huge Website. During the first year, the project management wasn't
great on the client side, so there were a lot of changes in specifications. However,
during the second year, we really nailed down business rules and use cases, and
modified the Website accordingly - including $$$ in a huge databse rebuild and
server software upgrades. The client then decided that management of the Website
was cumbersome and time-consuming, so they turned it over to the summer
interns. At the client's request, we granted the interns access to the content
management system. A week later, we received a call that two very important
pages had been deleted from the CMS and the Website. After some tracking we
discovered that the interns had simply deleted out an entire section because they
didn't find it useful. If they had asked first, they would have found out that we were
currently adding functionality to those pages, and we had already billed thousands
that fiscal year to modify those pages and the back-end database running them.
We're now behind schedule as we restore the Website to its previous state.