Customer: "How do you move the pointer on the screen?"
Me: "Just move the mouse"
Customer: "Where is the mouse?"
Me: "It should be to the right of the keyboard. It's small and round, and has a button on the top"
Customer: "It's supposed to be beside the keyboard?"
Me: "Yes.... Where is it now?"
Customer: "It's on the floor"
Me: "Uh, why is it on the floor?"
Customer: "I thought it was a pedal. It isn't a pedal?"