the agency where i work was ordering some black envelopes for a client from an envelope website. the production manager came into my office with some instructions for me.
production manager: "i need you to go to this envelope website and pull the image of the envelope from there, and send it to the sales rep."
me: "what's the URL?"
me: "there are like two dozen links here. mailing envelopes, wedding envelopes, custom envelopes, business envelopes...where do i go?"
her: "i don't know. the receptionist has the link. i'll have her send it to you."
so, the production manager talked to the receptionist who then sent me a link to send to the sales rep (feel free to read that again, slowly, and put yourself in the situation). i asked the receptionist why i was involved in this at all, and why she couldn't have just sent the link directly to the rep.
her response: "i did. four times."