Stupid Client Quote #5181

Bankai | posted 03-29-2007 | Number of Votes: 69 | Current Rating: 4.50

I got a call one day from an assistant manager who was having problems with her email. This particular problem i knew would be fixed by a simple reboot ( typical windows ) and the dialogue went something like this:

me: yep, you'll just need to reboot
her: you mean log all the way out?
me: huh? click start -> shutdown -> restart
her: ok (hangs up )

*phone rings *

her: it still hasn't fixed it
me: did you reboot? that was pretty fast
her: oh, i thought you said to log off
me: no, reboot, click start -> shutdown -> restart
her: ok (hangs up)

*phone rings*

her: it's saying it's installing updates and i shouldn't turn it off, what should i do
me: did you click "install updates and shutdown"?
her: oh ... i may have
me: well, you'll have to wait until it's finished installing the updates
her: ok (hangs up)

*phone rings*

her: umm the screen is just black now
me: yeah, you shut down your machine, you'll need to turn it back on, just reach down and hit the button on the front of the big black box
her: ok ... oh it's doing something now, thanks

*VERY frustrating!*