a phone tech changed one of my customer's fax machines from manual answer to auto answer, to fix the problem that windows server has receiving faxes on a completely separate modem! (the fax machine wasn't even being used as a fax machine, it's only task was as a printer for the windows server fax software). Sheer incompetence. Assume makes an ASS of U and Me
He never even checked the line for noise, the actual problem we had called him out for!