After hearing second hand that a lady whose computer I worked on was disatisfied, I called her to see what the issue was.
me: Ms. Smith I heard you were unhappy with what I had done with your computer and I was wondering what the problem was and if I might be able to rectify whatever it is that isn't working properly.
client: ebay is gone!!
me: um, maam what do you mean gone?
client: My computer doesn't have ebay anymore.
me: I'll be right over. (This woman had told the entire county how I had screwed up her PC by this time)
At her house 20 minutes later...
me: I can fix this but I'm going to have to charge you for this because it's not my mistake that caused ebay to leave your computer; You can stand right here and watch me if you like.
client: OK, just get ebay back
me: I open IE type ebay.com in the address bar it pops up and I say that will be 50 dollars please.
client: she was so emnarrassed she paid me.