A client wanted a video on his website, so I shoot, edit and encode it in quicktime
Client: I can't see the video.
Me: You'll need Quicktime.
Client: I don't have that and I don't want to download it.
Me: I could do it in Flash... but you'd have to download that too.
Client: I'm very busy and I don't have time to order special software and I have no
way of knowing if my customers have it either. Can't you make it more accessible?