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Sunday May 27, 2018
Total Stupid Comments : 8391

Stupid Client Quote #6018

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TS Ninja | posted 03-18-2008 | Number of Votes: 36  |  Current Rating: 4.03   

I do cable TV and phone tech support. Our policy requires us to access the account when we help a customer. Something similar to the following happens at least once a week.

Customer explains problem.

Me: "Okay, I can help you fix that, but our system didn't pull up your account. Who am I speaking with?"

Customer: "I'm the son of the account holder."

Me: "OK, and what's your name?"

Customer: "David." *

Me: "Okay, and what's the name on the account?"

Customer: "David."

Me: "... and the full name on the account?"

Customer: "I should be on there."

Me: [gives up] "OK, and what's the address where you guys are?"

*name changed to protect the obtuse.**

** not really.

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