Follow us on
clientcopia
Tuesday November 12, 2019
Total Stupid Comments : 8391

Stupid Client Quote #6023



Rate this Quote:

Skidmore | posted 03-19-2008 | Number of Votes: 65  |  Current Rating: 4.70   

Quite a few years back, while performing new Cable TV installations, I typically asked the customer where they would like their cable outlets, and once learning this, go about surveying the job to determine the best path to run cable to the desired outlet locations. Then I would patiently explain to the customer how and where I'm going to route the cables. I usually started by explaining that I'm going to drill a hole in their house near where the existing utilities enter. I have had more than one person look at me with near panic in their eyes as they asked "You mean you have to drill a hole in my house...?" Having been asked this on numerous occasions, I typically reply with a dead-pan expression on my face, "Well, I suppose I could run the cable through an open door or window, but you probably won't be able to close it anymore, and if you do, it will probably require us to come back and bill you for replacing the damaged cable... so, which method would you prefer?"

But one lady really took the cake. After explaining to her how I'm going to route the cable, she looked at me with dead seriousness and said, "You mean there has to be a wire?" I didn't quite know what else to say to her but, "You are aware that you ordered ***CABLE*** tv, aren't you?" (Note extreme emphasis on the word cable.) I figured that should have been enough of a spark to dimly light the bulb, but then she came back with, "Yeah, but I didn't know there had to be a wire!" I honestly had difficulty thinking of any reply that wouldn't have ended the contractor/client relationship right then and there. Instead I simply bit my tongue and replied, "Well, there's a wire involved, a large dual coax wire as a matter of fact, and if that's a problem, I'm afraid I can't proceed." She merely said she had to call her husband, and 10 minutes later told me to go ahead and install it. There's not a day that goes by without me feeling sorry for her husband...

BOOKMARK    #           REPORT