Customer called me with a problem with her browser.
Her: I cannot access my browser
Me: Okay, do you get any error messages?
Her: Yes, I get one: "The page you requested cannot be shown while offline. To go online, uncheck the 'Work Offline' button in the 'File' menu."
Me: Well... Have you tried that?
Her: I don't know how to. I'm not a computer genius you know!
Me: Okay, can you see the file menu in the top left corner of your screen?
Me: Try clicking it, can you now see the 'Work offline' point in the menu?
Her: Yes, and there is a checkmark in front of it
Me: Try removing the checkmark by clicking on it. And then try pressing the home button
Her: Now it works! But just tell me one thing, if it was that easy, why didn't they just write it in the error message?