Another case of people only hearing what they want to hear...
One of the managers at work is having problems with our telephone system. To reconfigure their department's problems meant the telephone system would have to be rebooted and that took 30 minutes most of the time. When discussing this, the bright manager asked if we could also move some telephone connections around in her area and we quickly agreed.
On the day in question, everyone in her area had gotten an e-mail discussing the telephone outage. The manager, bless her soul, went around to all 40+ employees reminding them of the downtime and urging them to do non-telephone work. She then went to her receptionist and told her the telephone guys would be placing some ladders right outside her door to move some of the wiring ... *while* the phone system was down.
The receptionist apparently ignored the e-mail, the personal visit and even the warning about the guys with ladders blocking her doorway. During the outage and while the work was going smoothly, the receptionist was heard to yell: "Somebody get these ladders out of the way! My phone isn't working and I've got a lot of important calls to make!!!"
When I saw the manager standing not far from the receptionist's office, she and I looked at each other, rolled our eyes in unison, and quickly sped away while leaving the receptionist trapped and unable to communicate (other than yelling).