Idiot: "Hi ******, about the changes to the letterhead I asked for, why haven't they been made?"
Me: "But they have, are you sure you're looking at the right file?"
Idiot: "I'm looking at it, and you haven't done what I asked, I wanted the logo bigger, and the text at the bottom bold, why haven't you done it?"
Me: "If you compare the file against the previous version, the logo IS bigger, and the text at the bottom is larger AND in bold"
Idiot: "NO, oh, yes, yes they are..."
Idiot: "COME ON!! WHAT THE FUCK ARE YOU PLAYING AT OVER THERE EH?"
Me: "I beg your pardon?"
Idiot: "I MEAN COME ON, IS THIS A JOKE, I ASKED YOU TO DO IT, AND YOU HAVEN'T"
Idiot: "LOOK AT IT, LOOK. Oh my god, I can't believe this."
Me: "I'm going to hang up on you if you keep talking to me like this."
Idiot: "EH? I DON'T THINK YOU'RE QUITE GETTING IT ARE YOU?"
Me: "I'm not going to be spoken to like this"
Idiot: "THEN LET ME SPEAK TO YOUR BOSS"
Me: "Sure thing"