I used to work for the British Benefits Agency.
The big problem we had was that the system we used to process claims was an ancient legacy system, designed in the 70's to run on a mainframe and be accessed with dumb terminals. Very clunky, slow and about as user friendly as a rabid dog.
Every single meeting we had about how we could 'improve productivity', just about everyone who worked there said the processing system was too slow and it should be updated.
So, about twice a year, everyone in the building got brand new computers...to access an off-site 1970's legacy system. The staff explained it to the managers, the IT guys explained it to the managers...and every time the response was "Everyone just got new computers! How can they be slow?"
Also while working there, one of the IT guys told me that one of the managers had cancelled the order for a new backup system after the old one failed because, and I quote... "If we've managed without it for three weeks, we obviously don't need it."