Another from working at the British Benefits Agency:
I processed unemployment benefits, and some of the phonecalls I got were terrible:
Me : Good Afternoon, Benefits center, Paulius Speaking:
Ass : This is OUTRAGEOUS! I HAVEN'T RECEIVED MY CHECK!!!
Me : Ok, sir, I'll sort this out for y...
Ass : WHY AM I BEING TREATED LIKE THIS? THIS IS RIDICULOUS! I DEMAND YOU SEND MY CHECK NOW!!!
Me : Excuse me sir, if I can get your name and SSN...
Ass : HOW DARE YOU!
Me : Excuse me?
Ass : YOU SHOULD KNOW WHO I AM! WHY SHOULD I GIVE YOU MY INFORMATION WHEN YOU MADE THE MISTAKE?
Me : But sir...
Ass : YOU"RE A RACIST! THIS WHOLE COUNTRY IS RACIST! YOU'RE DOING THIS BECAUSE I'M NOT ENGLISH AND YOU HATE BLACK PEOPLE!
Me : Sir, I have no idea who you are, what race you are or where you're from. I can't help you without getting your name or SSN.
(Rant, rant, rant....15 minutes later, after much screaming, shouting and getting called a racist)
Me : Ok, sir, do you have your benefits book with you.
ASS : OF COURSE I DO! I'M NOT STUPID!
Me : Ok, sir, if you look at the back of that book, printed on there will be the weekday your check gets sent.
Ass : So?
Me : What does it say?
Ass : YOU SHOULD KNOW THAT! WHY DO I HAVE TO DO YOUR JOB FOR YOU! YOU'RE DELIBERATELY MESSING ME AROUND BECAUSE YOU HATE BLACK PEOPLE! I'LL HAVE YOUR JOB FOR THIS!
Me : Please, sir...what day does it say?
Ass : IT SAYS F**KING WEDNESDAY!!! WHAT DOES THAT HAVE TO DO WITH ANYHING! YOU'RE JUST DELIBERATELY WASTING MY TIME!
Me : It says Wednesday?
Ass : Yes, it says F**KING WEDNESDAY.
Me : And today is?
Ass : Today? Today is f**king...
Me : Tuesday. Your check will arrive tommorrow.
I hated that job. Nothing like being called a racist, fascist biggot by someone who's race I don't know...just because they failed to read their pay date properly. Literally not a day went by when I WASN'T called a racist or a sexist by someone on the phone as soon as I picked up.