So I'm doing a website for a mortgage company. They want to add an online
application to the site. OK I say, easy enough. Then I get an email from the
Client (who emails in all caps): "HERE'S THE APPLICATION DOC IN WORD FORMAT.
WE WANT A USER TO CLICK AND DOWNLOAD THIS AND FILL IT OUT WITH THEIR
INFO AND THEN IT SHOULD AUTOMATICALLY SUBMIT TO THE PROPER LOAN
AGENT BY EMAIL WHEN THEY FILL IT OUT."
Me: "Um, I think you really want a web form. There are all sorts of security and
compatibility problems with trying to use a Word document for this purpose. Plus
word documents aren't really able to email themselves."
Client: "OKAY, BUT *******.COM HAS DONE $4 BILLION IN LOANS SINCE 1990, SO
I'M GUESSING THAT WE KNOW HOW TO DO SOMETHING RIGHT. WE WANT TO USE
A WORD DOC. ARE YOU SAYING YOU DON'T KNOW HOW TO DO THIS?"
Me: "Well, if you really want to do an option where people can print it out and send
it in, maybe we can do a secure web form and a download PDF option, so we avoid
the whole nasty Word compatibility problem."
Client: "IF CONVINCING *******.COM TO TURN THE WORD DOC INTO A PDF
MEANS THAT THE ONLY WAY A CUSTOMER CAN COMPLETE IT IS TO PRINT IT OUT
AND FAX/MAIL IT BACK, THEN MAYBE WE'VE MADE A MISTAKE..."
Me: *Bangs head on desk*