We do regular monthly updates for a large retailer and their
centres - documents in InDesign (logos, copy, images), convert
and upload PDFs in Dreamweaver, make online text and image
changes, alter an interactive PDF map, and an interactive
online Flash map.
Client rings up every few months (probably every time there's a
new person in their finance area) to ask what program they'll
need in order to take over the monthly updates.
Me: InDesign, Photoshop, Illustrator, Dreamweaver.
Them: oh, okay, how much are they?
Me: well, a few thousand dollars. And then you'll need training
in all of those programs - the introductory courses are a few
hundred each and a couple of days per program.
Them: oh, okay, so can we convert the files so we can use
Publisher or Frontpage?
Me: ah, no.
Them: oh, okay *click*
*sigh* some clients really do believe it's just a couple of
button clicks and a monkey, huh?