me: **** Technical support, how can I help you?
c: yeah, i'm having trouble registering for your website, it's really confusing. There's crap everywhere and I have work to do, so can you please just make this happen?
me: Sure, so you need help registering?
c: I don't NEED help REGISTERING. I just need to know WHERE to go to register.
me: Are you at the homepage of our website?
me: Do you see the big orange rectangle with the words "Register Here"?