This specific instance happened this morning, but the pattern is depressingly familiar...
For those who have read my previous entries, this is the same middle-aged woman (who really needs to retire because computers are just so baffling) who had no idea how to do her own job a few weeks back. She's back at her old desk today, but the trials aren't over yet...
Promoted-beyond-ability: I can't get into the case management system!
Me: Oh, you're back at your own desk this morning, right? It's not a problem - you've changed your password while at the temporary desk, and your regular computer is trying to get in with the old one. Just click OK and type in the new one. It should be [password]9. Let me know if you have any trouble.
[Note: For this system, we ask users to enter a standard agency-wide password, with an incremented numeral on the end as it expires periodically.)
Naturally, she had trouble. I went to her desk and tried the last few iterations of the password; none worked.
Me: This isn't working. Do you remember what you changed your password to?
PBA: I didn't change it.
Me: O... kay... [tries passwords again with no joy] Well, it's definitely been changed to something non-standard.
PBA: [Suddenly raising her voice and snapping at me.] I didn't change it? Why don't you believe me? [Storms off.]
I don't believe you for several reasons, primarily among them the fact that you're an idiot.
I need to set up a motion-triggered camera system to get some footage of the little pixies that change people's passwords in the middle of the night, since nobody ever changes them themselves and simply forgets.