working for a satellite company and taking phone calls for troubleshooting has given me a long list of favorite stories...everything from quick:
client "my tv has a black screen"
me "is it powered on?"
client "no...now it works..thank you"
to this story:
older lady calls in complaining her tv isnt working.
we go through all the troubleshooting possible and still cant get her sattelite to work. finally i ask some randome questions about the wiring hook up behind the tv
me "can you check the wires behind your tv?"
lady "no. i cant get behind there."
me "why not? what do you see when you look behind the tv"
lady "trees, my front porch..."
me "trees and your front porch? are you looking at your tv?"
lady(and i swear this is not made up) "well it has curtains around it but its a blank screen. but i can see my front yard just no picture"
the poor old lady was looking at her front window. not her tv.