Total Stupid Comments : 8391
Top 20 Stupid Client Quotes
Quotes must have at least 20 votes to be eligible for the Top 20.
1 mike #7200 | Rating: 8.36
In an alarmingly high proportion of posts on Clientcopia, the non-IT person is shown as seeming unnecessarily aggressive, and I want to suggest that in *some* cases this follows from having been treated as an imbecile by IT professionals.
A common example of that attitude is assuming that because some clients are utterly ignorant of all things IT, therefore nothing a client ever says can ever contain sense or be worth serious attention, and dropping into a standard response that (in some cases) is visibly irrelevant to the problem as presented. (eg I wrote to France Telecom complaining that their website was so obscurely structured that after half an hoour of searching I could not find the screen on which I could pay my phone bill online, and please how could I do this. The immediate response asked me for (amongst other things) the error message I had encountered, the value of the invoice I had been trying to pay, which bank had issued my debit card, and where I had entered my card number etc. Obviously this was a mindless standard response to ALL enquiries)
Another situation that clearly antagonises non-IT people is being belittled for not knowing the (latest) jargon, and I think that many contributors to this Clientcopia would do well to remember the words of A. Einstein. He famously said: "Anything that you cannot explain to your aged grandmother you do not yourself really understand". Rememberr that all you "experts". If you really know your stuff you can explain it clearly enough for anyone to understand, anyone at all, no matter how dozy &c they may be.
2 gargravarr #8391 | Rating: 5.35
Holy... right, so I've read a LOT of these stories, and on several other sites, and I thought users having problems with things like mice were totally made up. Nobody, I mean nobody, could be that dumb... right??
This happened today.
Scenario: me, DevOps engineer, him, experienced QA guy. Our web product needs official Safari support soon, so he's asked me for access to the only iMac in the company; because of a variety of reasons, the iMac has been placed on the same row of desks as him. I later find out he has owned modern Macs in the last few years, which makes this quite ridiculous.
So, I'm VNC'd into the Mac, on the User management screen, about to set up his user account. Over company IM, this happens:
[24/04/2017 10:58 AM] me:
so on the iMac screen
tell you what, rather than me generating you a random password
want to enter a your own?
[24/04/2017 11:00 AM] QA guy:
is it unique to that machine and won't ever change?
[24/04/2017 11:00 AM] me:
[24/04/2017 11:01 AM] QA guy:
ok what smart-ass inverted the mouse on it...
[24/04/2017 11:01 AM] me:
(is the Apple logo the right way up on the mouse?)
[24/04/2017 11:01 AM] QA guy:
the damned thing is basically simmetrical
Since this was over IM, and he's in another building, he didn't get to hear me crack up with laughter, so loud that the other people in the office all wondered what had happened. Upon sending them the chat log above, they immediately understood!
I can sorta understand the guy, the Apple Magic Mouse has no clear 'up' or 'down', but the fact that he immediately concluded someone had gone to the trouble of inverting the mouse in software, rather than the straight and simple action of spinning the hardware 180 degrees, is beyond me!
Our cleaning staff don't get paid enough for pulling pranks like this!
3 blimblam #8383 | Rating: 4.88
Working with a Client with Remote Desktop Issues:
Client: "I've been remoting into my computer for 15 years and I've
never had to have my computer on to remote into it!"
4 boston #4342 | Rating: 4.80
never mind the clients... can I just get a freaking freelancer who doesn't misrepresent their talents and can actually do what they say they can do on their resume and exhibit in their portfolio.
I expect clients to do and say stupid things
I expect freelancers to follow instructions and be able to live up to their stated abilities
5 Kolino #6852 | Rating: 4.72
So i was a seasonal employee at best buy (BOO) up untill a few days ago. This actually happened to me twice as i was selling a laptop.
Cust- So tis computer comes with a charger right?
Cust- but i dont have internet...
Me- ok... and..
Cust- well i cant charge the laptop without the internet right?
6 Fraxin #7480 | Rating: 4.72
Customer: "I was running a virus scan in Norton 360 and it cracked my screen. I demand that you repair this under warranty as it is not my fault!"
Me: "Certainly, sir. Just as soon as you can provide us with written confirmation from Symantec that their software causes physical damage."
Customer: ... click.
7 Tech_Guy #7569 | Rating: 4.72
I work in a large ELECTRONICS store. As in, we don't carry cloths, or pet supplies, or food. Just electronics and their related peripherals.
My job is not to answer phones, but to sell computers.
However, one of our employees that answers the phones called out sick, and I decided to help cover while his replacement came into the store.
At least 5 times during 2 hours I was answering the phone, someone called and asked for the electronics department.
I kindly explain that we are an electronics store, and offer to help them locate a product or if they would like to give me an idea of what they are looking for (ie, a computer, tv, a movie, etc) I can transfer them to the respective department.
One customer that I explained this to, did not like my answer. So she hung up, and called back, obviously expecting to get someone else.
When I answered, she muttered something about the line must have gotten cut off, and hung up again.
This cycle repeated itself 12 times before she finally gave up.
About an hour after this, the replacement came in, and I went back to selling computers. Not 20 min. later, a very loud and angry woman came in. She was upset that the person answering the phone couldn't just transfer her to the electronics department, so she had to drive all the way in.
Turns out she wanted a computer that we hadn't had in stock for 3 days, and weren't due to get for another 3 days. A simple answer I could have provided her over the phone in 30 seconds.
8 Reproduction Technician #8000 | Rating: 4.72
In the printroom where I work:
"I want this done in half an hour."
"Sorry, the printer needs an hour for this bulk job, at the very minimum."
...30 minutes later...
"Why is the job only half-done?"
9 Shannon #3440 | Rating: 4.71
We built a real estate ad that included a photo of the agent. We placed the photo she sent us at 100%. When she received her proof, we got a very angry phone call wanting to know why we stretched her photo to make her look fat. We double checked the photo placement and assured her we had placed it at 100% x 100%.
"Well, I don't know what you did to it then, but fix it so I don't look fat."
We of course then placed it at about 96% x 100% Not sure if that made her happy, but we didn't hear from her again. :)
10 havoc #4703 | Rating: 4.71
a user at my company encountered an error...that happens. However, how they attached the error message to the help desk ticket generator made me laugh.
They took a screen capture of the error, printed it out, then scanned it into the computer. They then attached the image to an email and sent it in.
Lots of work for something so simple...another example of time well spent when functions of windows arn't fully understood...
11 Mactonex #4917 | Rating: 4.71
I was doing a cover for a Statement of Accounts for a large local government
organisation, 18,000 employees, £600m turnover, so you would think the financial
manager would have a bit of nous. What did she want to put on the cover?
The phrase 'Typical of the Council, playing games with our money' sprung to mind
so that was vetoed. Instead I created a cover with a great photograph we had
comissioned that fitted perfectly with the overall communications strategy of the
organisation and perfectly conveyed the message of the council spending the
people's money on their behalf and for their benefit.
What did she think of that? 'The picture's too big, we liked the lots of little ones
last year'. OK, rework the cover with a number of similar pictures. Design not as
strong now, but that's life. Her response? 'Too peopley, can we have something
At this point I start to wonder why a financial officer has any say whatsoever in the
cover? Why does she get to try and do my job? I wouldn't phone her up and say
"Oh hi, I was just looking at the balance sheet, would you be able to change all the
nines to sevens? It's just that I don't really like nine, and seven's my birthday." It
just wouldn't happen, it's not my job. Design is my job, so why in an organisation
with a supposed coherent design strategy does she get to decide? Drives me nuts.
Anyway, we agree on a cover with a range of images, then this morning I get an
email wondering if a picture with some food in the bottom corner is politically
correct as they were not allowed to use a picture of a piggy bank last year. WTF?
So I ask people who've been around longer than I have and the picture of the piggy
bank was rejected for similar lines to the sudoku, it was trivial and someone would
think 'making a pig's ear' and we'd be buggered. So next I check the photo.
It has some trays of rolled ham in the bottom corner.
This poor woman had obviously come to the conclusion that we rejected her piggy
bank idea in case it offended Jews or vegetarians!
Seriously - I don't know whether to laugh, cry or go out for a ham sandwich.
12 blah #5112 | Rating: 4.71
This is probably a basic and common issue, but with clients, some concepts can be deceptively simple:
client: you mean we have to pay the developers for extra things we want done that we didn't specify?
me: yes (what do you think? fairies are going to program your CRM tool?)
13 d1 #5794 | Rating: 4.71
This is not a quote but something funny I witnessed.
Earlier in the day, a user contacted a co-worker about an error they were receiving. He instructed the user to send him a screen shot of the error.
We continued work and later found ourselves in the data center when a fresh faced student worker (we work at a college if you haven't guessed) runs in asking for my friend by name. The user had taken a screen shot, printed it out, and sent a runner across campus to deliver it. I expected him to shout "Nike!" and fall over dead.
14 PaperTiger #5910 | Rating: 4.71
Client contracts for and pays an advance on a poster/postcard package. I finish the
poster. Then the client decides that the small 4 x 6 postcard is instead going to
become a large 5 x 8 invitation with heavy text on all three panels.
I tell him that's going to be more money. He want to know why. Patiently I explain
that 5 x 8 is larger than 4 x 6 and 4 panels are more than 2 sides.
So then he cries, "But it's just text!"
15 redlila #6464 | Rating: 4.71
At a movie theater.
Customer: Are you guys playing -movie-?
Customer: Are you playing it like on a screen?
Customer: -stares awkwardly- Thanks.
16 mylifeisaclientcopia #6812 | Rating: 4.71
Just one example of a conversation that's ended the same way, so many times...
"My anti-spyware program deleted a virus from my computer, and now I can't connect to the internet anymore!"
"Ok. Let me have you click Start, then Run, then type cmd, and then click ok. Now, in the black and white box that opens up, type in, 'netsh winsock reset catalog', and then press enter."
"It's telling me I have to reboot my computer."
"Ok, go ahead and reboot."
After the reboot...
"Oh, hey, actually, nevermind, somehow it just connected back up to the internet on it's own. Huh, that's weird. You're not going to charge me for this, are you??"
17 that_guy #6851 | Rating: 4.71
Client: Can you make the enter button act like the tab button?
Me: So that when you hit enter it moves you to the next field?
Me: Um, OK...
Client: (A week later) Can you make so when I hit the tab button it makes the calculations?
Me: Ummm, the enter button should do that...
Client: well we don't like it that way...
Me: Umm, OK...
Me: Did you want me to remap anything else on your keyboard? (why did I ask that? I do not know)
Client: You can do that?
Me: (banging head on desk)
Client: can you change the control key shortcuts to use the alt keys instead?
Client: Oh yes and can you move the keypad (the 10 key), so that its like my laptop (press a key and have the letters function as the 10 key)
Me: I'll have to charge you for all those changes.
Client: I'll pay it if it'll work on all the programs we use
Me: Nope it'll only work on what we code for you
Client: Oh, how much will it cost for it to work on all computers?
Me: ... I'll have to talk to sales on any price modifications
Client: Please do.
In the end I didn't have to make any key remappings.... thank goodness!
18 westfork #7071 | Rating: 4.71
I'm working with a local non-profit that is looking for a new
I quoted them a rock bottom, give it away price and sent our
standard hosting contract... This was in the reply from their
"I'm also not sure why you would be creating the contract when
we would be paying you. Usually when we are paying someone
else for a service, if there is a contract to be made, we make
Man, would I love to see the contracts they wrote and got the
phone, cell phone and cable companies to sign...
19 JK #7151 | Rating: 4.71
I've been working as a contractor for a public sector client for a few years now. I work from home and get asked to come on site for meeting now and then. I'd not been to the clients office for 4 months (due to my wife having a baby) when the client called me for an urgent meeting. I help build their website and they basically have a pattern where the manager in charge of the site only lasts 5-6 months then they leave and get replaced. I and the IT team have been there years so this is quite comical to us.
The meeting was basically called because they had just changed managers and the new manager wanted to get the site updated ASAP. So I turn up early for the meeting IT turn up and another contractor turns up but no manager. Over an hour and a half later the manager turns up (it was only a 2 hour meeting).
She storms into the room sits at the head of the table and launches into a speech taken straight out of a motivational management hand book basically repeating how she needs us to help her reach the organisations goals and how she cant do it without us all the time swinging her arms and being quite forceful.
After the motivational speech we start going though the updates for the site all of which where commissioned by the last manager 4 months before. I start explaining what each update will change on the site and what it will allow people to do. For nearly every update she says what a load of crap, who authorised that?, drop it we dont need it, etc. Basically everything Ive done for the last 4 months gets dropped in 20 minutes of meeting by a person thats probably only been in the job 2 days.
Normally I would have been upset by all this but as Ive already been paid Ive decided the only way to keep my sanity to relax and not panic. In 6 months itll be a new manager and theyll want all this back in and I can charge again. Its good to be a contractor :D
20 mike #7196 | Rating: 4.71
A long time ago I worked as the System Designer for a medium-sized engineering company, and the immediate requirement was for a database that would contain full details of how every product was manufactured (parts lists, sub-assemblies, details of each stage of production of each part, and so on) This was to be used for Production Planning as well as for Costing.
While arranging the data-input though I discovered that the number of changes of such data (as recorded on "Change Notes") was extraordinarily high, but that a high proportion of such Change Notes did no more than cancel a previous one. (Literally, the complete text of such a cancellation might read "Do not implement Change Number XXX")
I discovered that whenever a Change Note resulted in new tooling, new drawings or whatever, those involved habitually kept the old stuff aside for up to a year, so as to be able to merely switch everything back when the relevant change got cancelled, but with the hardware and software then available, keeping a record of the effects of every change in such a way that any given change could be reversed in a similar way was simply not a possibility. Even if the full effect of any given change could have been unambiguously identified, there would often have been all kinds of issues when more than one change had affected a single product.
It then occurred to me that my employer was spending large multiples of my salary each month in getting hundreds of unwanted changes made and then scrapped, and with a little more investigation I discovered that those involved often knew very well that a particular change would be revoked but assumed that every change they saw had been ordered by the Technical Director, while in fact no check was made on the feasibility or cost etc of any change until after it was implemented !!
I introduced a proposal that would have subjected each proposal to at least a cursory check before it was cleared to be implemented, and a meeting was held to consider this.
The Technical Director vetoed the whole idea though, because although it would have saved the company a multiple of my salary, it would have meant that the documentation ran to one extra sheet of A4 paper per change, a total of about 500 sheets per month, and as the Technical Director put it "We really must avoid wasting money on stationery!"
It was only when I got back to my office that I realised that what I should have done was to offer to pay for all the extra paper myself (500 sheets/month) in exchange for (say) half of the savings that would have been made by the company.